At Flick Fold, our aim is to ensure a delightful experience with our products and services. We work diligently to make your delivery as smooth and hassle-free as possible. Please read through our policy for full details on shipping and returns.

  • Order Placement: Each order placed on our website will be shipped to a single address provided at the time of checkout. For orders going to multiple addresses, please place separate orders.
  • Delivery Partners: We partner with trusted courier services to ensure reliable delivery. The courier partner may vary according to our discretion.
  • Service Area: Currently, we are only accepting orders within Pakistan. We do not offer international shipping at this time.
  • Free Delivery: Enjoy free delivery on all orders with no hidden charges. Please do not pay any additional amount to the rider beyond the listed price of your items.
  • Delivery Timeline: Standard delivery times are 5-6 working days for major cities and 7-8 working days for other regions. Orders may experience delays during sales events, holiday periods, or due to unforeseen circumstances.
  • Processing Days: Orders are processed from Monday to Saturday, with orders placed on Sundays processed the following Monday.
  • Inquiries on Delays: In case of any delay, please contact us at +923122697037, and our team will assist in resolving the issue promptly.
  • Shipping in One Package: We ship all items within a single order in one package. If an item is out of stock, parts of your order may be shipped separately.
  • Invoice Included: An order invoice will be included with your shipment. If you do not receive an invoice, please contact us at +923122697037.
  • Order Confirmation and Tracking: Once your order is successfully placed, you will receive a confirmation email. Another email with a tracking ID will be sent once your order is shipped. If you do not receive these emails, please call us at +923122697037.
  • Payment Options: Payments are fully secure and can be made via credit/debit cards or cash on delivery. If you prefer cash on delivery, pay the amount directly to the rider.
  • Online Payment Issues: If your payment has been deducted but order details were not received, the amount will be refunded by your bank within 3-5 business days. For further assistance, please contact your bank’s customer service.
  • Damaged Product Claims: If you receive a damaged product, please report it within 24 hours of receipt, including your Order # and photos of the product, by contacting us at +923122697037.

Cancellation Policy

  • Order Cancellation Before Dispatch: You can cancel your order before it has been dispatched by responding to the confirmation call from our team. Generally, orders ship within 4 hours; cancellations are possible before dispatch only.
  • Canceling Your Order: To cancel an order, log in to your account, navigate to “Manage Your Order,” and select “Cancel Order.” If you don’t have an account, please create one on our website.
  • Cancellation Processing: If your order hasn’t shipped yet, it will be canceled within two business days, and you’ll receive a cancellation confirmation email. If you paid online, the refund will process in 7-10 working days.
  • Contact for Assistance: For order cancellations, please call us at +923122697037 or email us at info@flickfold.com.

Thank you for shopping with Flick Fold!